MentorsMD

Delete Your Account

How to delete it

  1. On the website: log in, open Settings (students: Your account; mentors: Settings) and choose Delete my account.
  2. In the MentorsMD app: More → Settings → Delete my account.
  3. Can't log in? Send us a request from the contact page using the email on your account, and we'll delete it for you.
The account is deleted as soon as you confirm. If something is still open (an active package, a dispute, an upcoming intro call, or money waiting to be paid to a mentor), you'll be told what to finish first.

What's deleted

  • Your name, email address, photo and profile
  • Your password, Google sign-in, 2-step settings and calendar connections
  • Your logins on every browser and phone
  • A mentor's public profile and packages
  • Any unused MentorsMD credit (it can't be recovered)

What's kept

  • Orders, payments, payouts and credit history, for as long as tax and accounting law requires
  • Records of agreements you accepted and of parent consent for students under 18
  • Messages, files and reviews you sent, which stay with the people you sent them to, shown as from “Deleted user”
  • Call recordings, until they're deleted on the usual schedule (60 days after the package closes)